FAQ

The above mentioned problem can arise if the message is created in MS Word (or in Outlook if its setup to use MS Word for e-mail editing).The problem is caused by the MS Word and its way of the saving hypertext links into the html file.

This problem can be solved only by setting Outlook to use a plain text instead of html, or by disabling of the AVG certification – messages are still scanned for virus infection of course.

Please perform following procedure:

• close your Outlook program
• register avgxch32.dll by following command from the Start menu -> Run: regsvr32.exe "c:\Program Files\Grisoft\AVG7\avgxch32.dll"
• run Outlook again and check the existence of AVG items in the Tools menu
• if items are still missing, do following:
• close Outlook program
• un-register library by following command regsvr32.exe /u avgxch32.dll and regsvr32.exe /u "c:\Program Files\Grisoft\AVG7\avgxch32.dll" (Start menu -> Run)
• locate and remove EXTEND.DAT file from your hard drive
• register avgxch32.dll library again (as mentioned above)
• run Outlook program

Make sure that AVG Plug-in for Outlook is not denied by Office XP program.

• run Outlook XP
• go to the Help menu -> About MS Outlook -> Disabled Items
• select AVG item and use Enable option

if there is no AVG item in Disabled Items, please follow steps in FAQ The Plug-in is installed but there is no AVG item in Outlook program available