FAQ

AVG Plus Firewall Edition is compatible with Windows 98/Me/NT/2000, Windows XP, XP Pro x64, Vista and Vista x64 platforms.

AVG Plus Firewall Edition is not intended for usage with server operating systems.

A firewall is an application that works as a protective barrier between networks, and processes the traffic in both directions. A firewall monitors and filters all communication between the two networks. Frequently it´s used on the boundary of a computer (LAN network) and the Internet. In this way the AVG Firewall protects your computer by
preventing the attacks from the Internet.

Generally it is not recommended to use more than one firewall on an individual computer. The security of the computer is not enhanced if you install more firewalls. It is more probable that some conflicts between these two applications will occur. Therefore we recommend that you use only one firewall on your computer and deactivate all others.

You can find and download the latest AVG Plus Firewall Edition documentation on our website at Downloads-Documentation.

AVG Firewall - Conflicts with other applications

1. Netscape Accelerator

Problem:
AVG Firewall will not start correctly.

Solution:
Uninstall both the AVG Firewall and the Netscape Accelerator application. Then install the AVG Plus Firewall first, followed by the Netscape Accelerator application.

2. PGP Desktop Pro 9.0

Problem:
AVG Firewall will not start correctly.

Solution:
Unfortunately, the AVG Firewall is not able to work with this application because of the way it communicates. Therefore it is necessary to uninstall this application.

3. Sprint PCS Connection Manager for Phone as Modem/USB Cables

Problem:
AVG Firewall will not start correctly.

Solution:
Uninstall the Sprint PCS Connection Manager for Phone as Modem/USB Cables application and install it again, without the "Bytemobile Optimization Software" component. It is not possible to use the AVG Firewall and the mentioned component on an individual computer together.

4. Content Watch

Problem:
This application will conflict with AVG Firewall if it is installed before the AVG Firewall installation.

Solution:
In previous versions of the AVG Firewall (7.1.375 and previous versions) there was a confict with Content Watch application. In the new version of AVG Firewall this conflict is solved, however if the Content Watch is installed before AVG Firewall component, it is needed to uninstall Content Watch, install AVG Firewall and install Content Watch again.

5. Cingular Communication Manager, Vodafone Mobile Connect

Problem:
AVG Firewall will not start correctly.

Solution:

Open the Cingular Communication Manager, choose the menu option Tools -> Settings... Choose the "Acceleration" tab and press the "Uninstall" button in the "Acceleration" section. Reboot the computer for changes to apply.

6. T-Mobile Communication Center / T-Mobile Web'n Walk manager

Problem: 
Computer is restarted repeatedly. Following error message is displayed: "The remote procedure call (RPC) has terminated unexpectedly and your machine will restart in 60 seconds (counts down)".

Solution: 
Please contact the technical support of T-Mobile to know if there is a newer version of this software. Please let us inform you that this issue has been already solved in some versions.

7. Hand Grabber

Problem:
AVG Firewall will not start correctly.

Solution:
Uninstall both the AVG Firewall and the Hand Grabber application. Then install the Hand Grabber application first, followed by the AVG Plus Firewall.

8. PureSight PC

Problem:
AVG Firewall will not start correctly.

Solution:
Unfortunately, the AVG Firewall is not able to work with this application because of the way it works. Therefore it is necessary to uninstall this application. 

9. Optenet Web Filter

Problem:

AVG Firewall and Email Scanner will not start correctly.

Solution:
Unfortunately, the AVG Firewall is not able to work with this application because of the way it works. Therefore it is necessary to uninstall this application. Afterwards please repair your installation of AVG program.

AVG Firewall - Conflicts with other applications in Windows Vista

1. Netscape Accelerator

Problem persists also with the latest version of this application for Windows Vista

2. Content Watch

The order of installation of AVG Firewall and this application doesn't have any influence. This issue persists