FAQ

When placing your AVG order in our on-line shop, you can choose from the following methods of payment: 

• credit card (Visa, MasterCard/Eurocard, American Express, JCB and Diners Club are accepted)
• UK debit cards Solo and Switch/Maestro
• wire/bank transfer
• PayPal
• check
• cash

To find more details about payment options, kindly visit Digital River GmbH (Element5) (our order processing company) Customer Care Center.

Please be informed that on-line payments for the products in your shopping cart are processed by Digital River GmbH (Element 5)– our e-commerce partner.

If you want to know the status of your order, I recommend that you contact Digital River GmbH (Element 5)– our e-commerce partner directly. 

Email address: support-eng@element5.com.

• Customer Services USA
  (Language: English)
  Phone:      +1 952 646-5022  (for calls from outside the U.S.)
  or       +1 800 406 4966  (for calls from inside the U.S.)
• Customer Services Germany
  (Languages: German/English/French/Italian/Spanish/Portuguese)
  Phone:     +49 221 31088-30 

The Element 5 customer support staff will be pleased to help you. With them, you will be able to check the shipping address as well as other details of your order.

If you experience any problems, do not hesitate to contact us.

Please note that on-line orders are processed by Digital River GmbH (element 5), our e-commerce partner. If your credit card payment has been declined, we recommend that you contact Digital River GmbH (element 5) directly as follows:

Email address: support-eng@element5.com

• Customer Services USA
(Language: English)
Phone: +1 952 646-5022 (for calls from outside the U.S.)
Or: +1 800 406 4966 (for calls from inside the U.S.)

• Customer Services Germany
(Languages: German/English/French/Italian/Spanish/Portuguese)
Phone: +49 221 31088-30

With the Digital River GmbH (element 5) customer support staff, you will be able to check your credit card number as well as other details of your order.

It is also possible to place AVG order with our experienced distributor or one of local resellers. Contact information is available on this page.

If you purchased AVG in our online shop, kindly visit Digital River (Element5) -  our order processing company - Customer Care Center and click on the My Account button (in the right top corner). In My account you will find an overview of your orders that were processed. You can review details of your order and you can also reprint your invoice.

To receive the login data for your account, please click on Did you forget or never create your login data? and enter your e-mail address. Your login data will be located in Element 5 database and sent to you immediately by e-mail.

Generally a 30 days refund policy applies to the purchase of AVG software.

If you are not satisfied with your AVG product, kindly contact us. We would appreciate if you could inform us about the reason.