FAQ

Once you have purchased an AVG product, you need to install the AVG program onto your computer. The installation consists of several steps, their description can be found bellow.

1. Downloading the AVG installation file
It is recommended to always use the latest AVG installation file when installing AVG. Using an old installation file may lead to downloading large update files immediatelly after installation. The latest installation package also contains fixes to the most recently discovered issues, minimizing the chance of encountering an AVG malfunction in the future.

In case you have an AVG Backup CD and do not want to install AVG from the Internet, please visit FAQ 941.

• AVG installation files can be downloaded from our website:
  AVG Internet Security 8.0
  AVG Internet Security 3-Pack Edition 8.0
  AVG Anti-Virus 8.0
  AVG Anti-Virus plus Firewall 8.0

• Click on AVG 8.0 for Windows to start the download.
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location where the installation file should be stored. We recommend saving the file to the Desktop.

In case you encounter any problem while downloading the file, please refer to FAQ 940 for more information.

2. Installing the AVG program

Once the installation file is downloaded, run it by double-click on the file. Please note that it may take several seconds before the installation begins.

• Choose the language of the installation wizard.
• Confirm the license agreement to continue with installation (or decline it to end the installation).
• Choose the type of installation (use the default selection if you are not sure what to choose).
• Fill in your license number that was provided to you upon purchase or registration. To fill in the number, please use the copy/paste method.
• Choose whether you wish to install and use the AVG Toolbar. For more information about this part of AVG, please visit this link or refer to FAQ topic 1188.
• Finish the installation.

In case you experience any issues during the installation, please visit this FAQ topic, which describes the basic installation troubleshooting.

3. First Run Wizard

The AVG First Run Wizard will be started immediatelly after the installation is finished. It will create an initial configuration of AVG in few easy steps, allowing you to set the time of update and test schedules, and to update your AVG immediatelly. In case you decide to change any of the settings you chose during the First Run Wizard, you can do so easily in the AVG program. A description of the steps of First Run Wizard are described in FAQ 1408.

Please note that the First Run Wizard has to be completed, in order to ensure correct function of AVG.

4. Firewall Configuration Wizard

If your AVG edition contain the Firewall component, you will be presented with the Firewall Configuration Wizard immediatelly after the First Run Wizard. This wizard allows you to create a initial Firewall configuration, based on the programs you have installed on your computer, and the location of your computer. Complete information about the Firewall Configuration Wizard is available in the FAQ topic 1370. More information regarding the firewall configuration can be found in the FAQ topic 1114.

Please let us inform you that the installation of AVG on Windows Vista doesn't differ from installation on other Windows operating systems.

The detailed description may be found in our FAQ: How to download and install AVG products.

Some customers may run into difficulties in case that the feature called "User Account Control" is enabled. Therefore we would like to recommend you to deactivate this feature prior to installation. You may do it following way:

click on the Start -> (Settings) -> Control Panel -> User Accounts -> Turn User Account Control on or off

If AVG is installed correctly on your computer, you may activate UAC again.

To install AVG from the installation CD, please proceed as follows:

• Insert the CD into your computer, its content should start automatically. In case this does not happen, please open My Computer - CD/DVD drive, and run the file index.html.
• On the opened page please select Install full version and click on Continue button.
  
• Select Run to start the installation.
• Follow the installation wizard.
• When prompted, please enter your full license number (we recommend to use the copy/paste method).
• If the setup requires restart, please restart the computer to finish the installation.

In case there will be any problems with any part of this procedure, please describe them in as much detail as possible and inform us about them. Please send us also the AVG installation log file (avg8inst.log). You can contact us using our web form.

To send us the installation log file, please proceed as follows:
Click on Start -> Run -> type "%tmp%" and click OK. In the opened window, please find the file "avg8inst.log" and attach it to your question.

First, check your computer with the vcleaner.exe utility. This utility is able to clean/remove most known of viruses that are known to cause installation problems. It isn’t necessary to install this utility, just save it on your PC and run it.

You should check your computer this way:

• download the vcleaner.exe utility
• reboot your computer into the Safe mode  (if necessary)
  
• double-click on the downloaded file to launch it
• please wait until the test finishes and restart your computer

After checking your computer with vcleaner.exe, you can begin installing AVG. We strongly recommend installing AVG using the latest installation file, which can be found in the Downloads section of our website.

When the installation is complete, please update your AVG, to be sure that the latest virus definitions are in place.

When installing AVG 8.0 on a Terminal Server, it is generally not needed to proceed differently than on workstations. There is only one component in AVG which will run separately for each user - the AVG Tray application - and its effect on the system performance is minimal even when running in multiple instances. However, in case there are some other server applications running on the Terminal Server, it is recommended to skip installation of the AVG component that could affect their functionality:

AVG Web Shield
This component affects all HTTP, HTTPS and PROXY communication, since it scans communication on all respective ports/sockets. If there is a web server, proxy server or ISA server running on the Terminal Server, please install AVG without the Web Shield component.
When Web Shield is not installed, the AVG Toolbar can not be installed as well.

AVG Personal E-mail Scanner
The Personal E-mail Scanner captures and scans all communication on ports 110 and 25 (POP3 and SMTP) by default. In case there is a POP3/SMTP E-mail Server installed on the Terminal Server (or any other application communicating on these ports), it is recommended to skip installation of this component.

To install AVG without these components, you can either run the Custom installation and manually choose which components you wish to install, or use the following parameters:

• installation without Web Shield
  avg_*.exe /REMOVE_FEATURE fea_AVG_HttpScanner
• installation without Personal E-mail Scanner
  avg_*.exe /REMOVE_FEATURE fea_AVG_EMC
  

These parameters can be combined to achieve an installation that suits your Terminal Server use.

First Run Wizard is launched automatically immediatelly after the installation of AVG. It's purpose is to create an initial configuration of your AVG, and it is therefore required to go through the steps in the wizard, in order to ensure full AVG functionality. The First Run Wizard consists of the following steps:

Please note that some steps may not be available in your edition of AVG

Introducing the AVG First Run Wizard

The first step informs you about the actions that will be taken by the wizard.

Schedule regular scans and updates

On the second screen, you can adjust the default update and test schedules:

• Updates
  select either periodic update (every 4 hours), or regular daily update at specified time.
• Scans
  Adjust the time of daily scan or disable daily scanning.

Help us to identify new online threats

This screen provides you with an option to allow reporting of some information related to the visited websites. These reports from our customers are helping us to improve the detection of malicious websites. Disabling this feature has no negative impact on AVG performance or detection.

Configure the AVG Security Toolbar

Since Yahoo! is one of the web search engines supported by AVG Toolbar, the First Run Wizard allows you to set Yahoo! as your default search engine. Disabling this feature has no negative impact on AVG performance or detection.

Update AVG protection

This screen provides you with an option to download and install latest available virus base and program updates. Click Next to check for the latest updates, or click Skip to complete the AVG First Run Wizard.

The first part of AVG configuration is finished

This is the last step of AVG First Run Wizard. In case there is Firewall component installed after clicking on Next button Firewall Configuration Wizard is launched. More information about Firewall configuration wizard is available at FAQ 1370