FAQ

It means that the message/file is encrypted and AVG cannot check it.

Messages are certified only when an attachment is found in the message.

AVG supports Lotus Notes/Domino Server in version 6 and higher.

When upgrading AVG on the Lotus Domino e-mail server (Windows), the e-mail server plugin has to be reinstalled as well, otherwise the e-mail server won't be able to start.
The correct procedure is:

1. Uninstall AVG 7.x plugin for the Lotus Domino e-mail server
Start -> (Settings) -> Control Panel -> Add/remove programs

2. Download the latest AVG 8.0 installation file here:

http://www.avg.com/download?prd=msw
(AVG Email Server Edition 8.0)

• Click on "AVG  8.0 for Windows" link to download the installation file.
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop)
  

3. Uninstall previous AVG version

• Start -> (Settings) -> Control Panel -> Add/remove programs
• Find AVG in the list of installed applications and click on the "Uninstall" button
• Finish the uninstallation process
  

4. Reboot your computer

5. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it

• Follow the installation wizard to install the new AVG 8.0
• Enter your AVG license number for e-mail server when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ #988)

6. Install AVG 8.0 plugin for the e-mail server
Plugin for Lotus Domino e-mail server (Windows) is available for download on following web page:

http://www.avg.com/download?prd=msw
(AVG Email Server Edition 8.0)

• Click on "AVG 8.0 for Lotus Domino (MS Windows)" link to download the installation file
• Launch the downloaded installation file to install plugin for Lotus Domino e e-mail server

7. Reboot your computer

If there is some issue while installing AVG 8.0 onto the Lotus Domino server, please contact our technical support.